FAQ’s

Question: What is virtual server?
Answer: We specialize in virtual servers which means that you can find a home for your website on our web servers and establish a presence on the Internet. We can help register your own domain name which will become your unique address on the World Wide Web. Having your own domain name does not reveal that you are renting web space, and since email can be addressed to your domain (e.g. www.anyname.com) you will not have to announce a new email address if you change internet providers. And, with a domain name you can transfer your web presence at any time and never lose your identity since you can take your www.anyname.com with you.

Question: Will I able to access my domain name with or without the www?
Answer: Yes you will able to access the domain name with or without the www in front. For example, you could access the domain name “anyname.com” by going to www.anyname.com as well as “anyname.com”.

Question: Do you support the MS FrontPage extensions?
Answer: Yes, all our accounts can support MS FrontPage extension. Make sure to check corresponding box on order form that you need them.

Question: Do you offer web page design services?
Answer: We certainly do! E-Solutions professional, high quality design work at affordable rates, and we don’t stop there. In addition to design work, we work with you to market your site effectively.

Question: How many megabytes of space does the average user use?
Answer: Market research Shows that 97% of all websites use less than 25 MB of disk space and less than 500MB of data transfer per month.

Question: Can I upgrade from one account type to another?
Answer: Yes you can upgrade at any time. There’s no upgrade fee.

Question: Can I check domain name availability?
Answer: Yes, you can check domain availability on various Registrar web sites like www.register.com or www.networksolutions.com

Question: Does E-Solutions handle domain registration?
Answer: We sure do! E-Solutions will register your new domain name with the registrar for you. We will charge you nominal registration of you own Domain Name choice. If you have an existing domain with network solutions or any other Registrar. We can fill out and send you a modify domain name template to forward to info@ esolutions.com.pk if you registered domain with other registrar. You would need to go to their site login into your account and change DNS information. When InterNIC announces the completion of the transfer there is a 72 hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact the previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your internet access you will not be able to access your domain site at E-Solutions until they update their DNS . During the propagation period persons accessing you site will be going to both sites until all are accessing the new site.

Question: Can I transfer an existing domain to E-Solutions?
Answer: Yes E-Solutions will offer you the service of transfer your existing registered Domain name to our Servers.

Question: How does it take before my domain name is active?
Answer: Once the Inter NIC announces that your domain name has been registered (or transferred, if Applicable), it usually takes anywhere from 24 to 73 before it is active. All Internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.

Question: How do I transfer files to my website?
Answer: Files must be transferred to the web server via File Transport Protocol (FTP). If you have a PPP Internet Account and need FTP software; you can download a program for either the Mac or PC from our site. Internet Providers such as AOL, CompuServe and prodigy may have built-in FTP interface.

Question: Will I have unlimited access to update my pages?
Answer: Absolutely! you have unlimited access via FTP 24 hours a day , 7 days a week, As such you can create and maintain your web pages on your own computer and upload files to your website at your leisure.

Question: Can multiple domains point to the same HTML files?
Answer: In general, if you have more than one domain account with E-Solutions. We can point each domain address to the same HTML files. This is called “mirroring”.

Question: Can I use my account for commercial purposes?
Answer: Yes, you can use your account for commercial purposes. The World Wide Web have become a most efficient and cost-effective means of making information, products and services available to the users of the internet community.

Question: Can I resell space with in my own account?
Answer: Yes, you can resell space within your account. However, you will be responsible for its content and space allotment. We can set up separate FTP/email and passwords for your sub-directories (www.any-name.com/yourclient) for a one-time setup fee. You charge your customers what u wish. (Non-domain accounts excluded.)

Question: Do you accept international orders?
Answer: Yes, we welcome customers from around the world. We are as closed as your computer. If desired, we can host non-US domain name extensions.

Question: Do you offer technical support?
Answer: Yes we encourage our customers to send email to support@esolutions.com.pk with questions or concerns about their website. We are relatively quick to respond to support email. If we cannot offer a solution to a concern within a reasonable time frame, you have the option of calling us at 021-35885300.

Question: How long does it take to set up a new account?
Answer: Orders for new domain name accounts are registered with the Inter NIC within 24 hours (to ensure that you do not lose the domain to someone else). Once we process your payment, your Account is setup and your registered domain is configured into our server. An activation notice will then be sent to you via email including a login (user id), password, and FTP hostname. You can then begin uploading files to your new websites immediately. Domain account user will be given a temporary URL to access their site via the web prior to the completion of either domain registration or transfer.

Question: How do I place an order?
Answer: You can place an order for any of our services directly from our website 24 hours a day, 7 days a week via our online order form.

Question: What does N.O.C stand for?
Answer: It Stands for Network Operations Center.

Question: How do I renew my account?
Answer: Once your Domain & Hosting Account is near about its renewal, we issued a renewal letter to each and every customer of ours and ask them to get renew their Domain & Hosting Services.